FAQ

We take pride in ensuring all our items are carefully packed and quality-checked before they leave our hands. Please read our shipping and return guidelines below before placing your order.

 

📦 Shipping & Delivery

Enjoy free delivery on all orders above SGD $180, otherwise a small delivery fee applies.

All items are inspected and securely sealed before dispatch. We aim to minimize any errors or damage during shipping, but in the rare event of an issue, we’re here to help.

 

🔄 Return & Refund Policy

We only accept refunds under the following conditions:

1. The seal or item is broken upon arrival, or

2. There is spillage in your package during delivery.

We do not accept returns or exchanges due to change of mind or preference, especially if the item received matches your confirmed order.

 

🛠 Incorrect or Missing Items

If you receive the wrong item(s) or if something is missing, please:

a. Keep all items in their original packaging.

b. Send us the following photos within 14 days of receiving your order:

1. The outer parcel

2. The order slip/label on the box

3. The contents inside the box

These are required to verify any packing or shipping errors on our end.
Without the above, we are unable to provide compensation or exchanges. 

Do note that upon approval, refunds will be credited back into your bank account, depending on the nature of your payment within 14 business days. 

 

📧 Contact Us

Please reach out to us at contact.simplerclub@gmail.com within 14 days of receiving your order if you encounter any issues.

We appreciate your understanding and support. Your satisfaction means everything to us!